Please note there is a 48-hour cancellation policy at Annex Naturopathic Clinic. Your credit card on file will be charged 50% of visit fee if the cancellation occurs 24-48 hours prior to the appointment time or 100% of visit fee if the cancellation occurs less than 24 hours prior to the appointment time or if the appointment is missed.

Payment Policy: Although our Jane booking system stores encrypted credit card information, your credit card will only be charged via Jane in the event of a late cancellation or missed appointment (in rare cases where we do not have your payment information within our clinic POS). We do not use Jane to process any payments associated with appointments. Before your appointment, you may be asked to provide payment information (if we do not already have it) which will be stored encrypted and processed through our clinic POS. All patients are required to have payment information on file which will only be used to process payments for virtual appointments and any fees associated with our cancellation policy. For in-person appointments, payment is collected via Debit, Cash, or Credit Card after the visit (if paying by credit card, the credit card must be present). We are able to direct bill to some, but not all, insurance companies.

A note to our existing patients:: Please refer to your treatment plan (or contact us) if you are unsure which follow-up type to book.